This policy explains when a fare or charge can be refunded and how to request one. It applies to trips booked through our apps and website.
When you may be eligible for a refund
- You were charged for a trip you did not take.
- You were charged a cancellation fee for a booking cancelled before a driver was assigned.
- You were overcharged compared with the fare quoted, other than for tolls or surcharges shown in the app.
- A technical error resulted in a duplicate charge.
When a refund does not apply
- Cancellation fees correctly charged after a driver was already on the way.
- Fares that reflect the actual route and waiting time of a completed trip.
- Charges you agreed to at the time of booking.
How to request a refund
Contact our support team through the contact or complaint page with your trip details and the reason for your request. We aim to review every request promptly.
How refunds are issued
Approved refunds are returned to your original payment method or your in-app wallet, depending on how you paid. The time it takes to appear depends on your bank or payment provider.