Your privacy matters to us. This policy explains what information we collect when you use our apps and website, why we collect it, and the choices you have. By using our services you agree to the practices described here.
Information we collect
- Account details — your name, phone number and email address when you register.
- Trip information — pickup and drop-off locations, route, time and fare of each ride.
- Location data — your device location while you are booking or taking a trip, so we can match you with a nearby driver and show the route.
- Payment information — processed securely through our payment providers; we do not store full card numbers.
- Device and usage data — app version, device type and diagnostic information that helps us keep the service reliable.
How we use your information
- To connect riders with drivers and complete trips.
- To process payments and issue receipts.
- To provide customer support and resolve complaints.
- To keep the platform safe and prevent fraud.
- To improve our services and, where you have opted in, to send you offers.
Sharing your information
We share only the information needed to complete a trip — for example, a rider's first name and pickup point are shared with the assigned driver. We do not sell your personal data. We may share information with service providers who work on our behalf, or where the law requires it.
Your rights
You may access, correct or request deletion of your personal data, and you may object to certain uses. Contact us using the details on our contact page to exercise these rights.
Data security
We use technical and organisational measures to protect your information. No system is perfectly secure, but we work continuously to safeguard your data.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.